Trust every call – transform conversations with real-time mobile intelligence
Call centres are where trust is built – or broken. Every second matters, and every caller could be a customer in need or a fraudster in disguise. Agents must deliver fast, frictionless service while keeping sensitive data and accounts secure – an impossible task without the right signals.
XConnect transforms that experience. Our mobile intelligence solutions – including Number Verify, Call Forward Check, SAFr Auth, and SIM Swap Check – give call centres live, network-level insight into who’s really on the line. We verify callers silently, detect spoofing, SIM swaps, and call forwarding in real time, and authenticate genuine customers without a single extra step for the agent or the user.
The result? Faster call handling, fewer fraud losses, and total trust in every conversation. XConnect helps call centres deliver the security banks demand, the speed customers expect, and the simplicity agents need – all in one seamless experience.
Increase in high-risk calls into US call centres
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Transunion
Of suspicious calls harvesting data for attacks
0%
CCA-Global
Of fraud cases with a call centre touchpoint
0%
CCMA
The call centre dilemma: faster service, higher risk.
Customer trust is built one call at a time – and broken just as quickly. For banks, insurers, and service providers, the call centre is both a lifeline and a weak link. Fraudsters exploit human empathy, spoof numbers, and trick agents into giving away access, while genuine customers wait on hold answering outdated security questions. Every extra second drives cost and frustration. Every missed signal invites fraud. Here’s what’s really happening – and how XConnect fixes it.
Social engineering that never stops
Fraudsters no longer guess passwords – they charm, coerce, or impersonate. AI-generated voices, spoofed numbers, and bribed insiders make call centres a perfect entry point for account takeovers. XConnect stops this at the network layer, verifying that every call really originates from the customer’s SIM – not a spoofed or forwarded number.
Friction that ruins experiences
Agents spend up to two minutes asking scripted security questions customers hate. It wastes time and patience. With XConnect’s live mobile intelligence – including Number Verify and SAFr Auth – callers are verified silently before they even reach an agent, cutting handling times and keeping service fast and effortless.
Fraud that slips through the cracks
Spoofed CLIs, SIM swaps, and call forwarding are invisible to traditional defences. XConnect’s real-time network checks reveal them instantly, flagging high-risk calls before any sensitive information is shared. Agents see a clear green, amber, or red signal – and act accordingly.
Compliance without complexity
Manual verification scripts slow agents down and create audit headaches. XConnect’s mobile identity data provides verifiable, timestamped results that meet global compliance and SCA requirements without recording sensitive information.
A better experience for everyone
The right customer should never feel punished for someone else’s fraud. XConnect replaces interrogation with instant trust – faster authentication, safer conversations, and happier customers who actually want to call again.
Turn every call into a trusted connection. With XConnect, you don’t just reduce fraud – you redefine what safe, seamless service feels like.
Turning the SIM into your strongest line of defence
The SIM – or eSIM – isn’t just a way to make calls. It’s a live, verified identity key in every customer’s phone. XConnect turns that into your first line of defence against fraud and your smartest way to verify who’s really on the line.
Traditional checks depend on passwords, security questions, or databases that can be stolen or faked. The SIM can’t. It’s unhackable, unspoofable, and always up to date – giving you instant truth about who you’re talking to.
By combining SIM intelligence with live data from mobile operators, XConnect gives call centres real-time verification – confirming the caller’s identity, matching details, and stopping impersonation before it starts.
This isn’t just stronger security. It’s a better customer experience:Faster calls – verify customers in seconds, without long security scripts.
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Fewer fraud losses – block spoofed numbers and unauthorised access instantly.
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Higher trust – agents and customers both know the person on the line is genuine.
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Better compliance – meet KYC and audit requirements automatically, in real time.
Every SIM tells a live story about the person holding the phone. XConnect helps your call centre read it – instantly, safely, and with confidence.
MPM KYC Match – instant verification that builds trust and stops fraud
In a call centre, time and trust are everything. MPM KYC Match transforms verification from a box-ticking exercise into a live, network-powered security layer that proves exactly who’s on the line – in seconds.
By connecting directly to mobile network operators, it confirms that the caller’s name, address, and date of birth match real subscriber records. No data uploads. No guesswork. No fraudster can fake it. Agents get instant clarity, customers get faster service, and compliance teams get airtight KYC and AML evidence – all in the background, all in real time.
The result is smoother calls, higher satisfaction, and fewer costly fraud incidents.
And when you combine MPM KYC Match with SAFr Auth, SIM Swap Check, and Call Forward Check, you create a bulletproof match – verifying the caller, securing the session, and ensuring every interaction starts with absolute trust.
SAFr Auth – seamless, secure authentication for every call
Verifying a customer’s identity is often the most time-consuming and vulnerable part of the call. Security questions, one-time passcodes, and manual checks slow agents down and frustrate customers – while fraudsters still find ways through. SAFr Auth changes that completely.
Powered by live mobile intelligence, SAFr Auth verifies both the device and the SIM behind every call in real time – confirming that the customer is genuine before the conversation even starts. There are no codes to read out, no data to enter, and nothing for criminals to intercept.
For call centre operators, this means:
• Instant authentication – verify customers silently in the background, cutting average handling time.
• Reduced fraud losses – eliminate account takeovers and social engineering by proving the caller’s real device and SIM match the account.
• Happier customers – smoother, faster calls with no need for repetitive security questions.
• Stronger compliance – verified, audit-ready authentication that meets KYC, AML, and data protection standards.
And when combined with MPM KYC Match, SIM Swap Check, and Call Forward Check, SAFr Auth becomes part of a bulletproof security layer – one that protects agents, customers, and brand reputation while keeping every interaction fast, frictionless, and fraud-free.
APP Fraud Check – stopping scams before they happen
Call centre agents are on the front line of fraud. Social engineers and scammers often manipulate customers in real time – pressuring them into transferring money, revealing security details, or approving fake payments. APP Fraud Check gives your agents the power to stop those scams before the damage is done.
Using live mobile intelligence, APP Fraud Check analyses real-time call behaviour and metadata from the network – detecting when a customer is on a suspicious or coercive call. It spots red flags such as unusual call durations, diversion attempts, or simultaneous contact with known scam numbers, allowing you to intervene before funds move or details are shared.
For call centres, that means:
• Early intervention – spot when customers are being manipulated and act before the transaction completes.
• Agent protection – empower staff with live risk signals instead of relying on instinct alone.
• Reduced losses – prevent APP fraud reimbursements and reputational fallout.
• Better customer outcomes – protect vulnerable customers in the moment, not after the event.
When combined with SAFr Auth, MPM KYC Match, and SIM Swap Check, APP Fraud Check turns your contact centre into a real-time fraud shield – one that protects customers, shortens investigations, and strengthens trust in every interaction.
Account takeovers start in your call centre
Many account takeover starts with one call – to you. Fraudsters know that your contact centre is the easiest route into a customer’s account, because it’s where humans make trust-based decisions. If they can trick or impersonate your agents, they can change account details, reset passwords, reroute calls, and gain full control.
Once a fraudster takes over a customer’s number through a SIM Swap or Call Forward attack, they don’t just steal access – they become the customer. They can receive OTPs, pass security checks, and sound completely legitimate. One successful interaction can lead to drained accounts, stolen assets, and reputational damage that no reimbursement can undo.
That’s why your call centre is the frontline in the fight against account takeover.
SIM Swap Check gives you live visibility of SIM changes using direct operator data, flagging compromised numbers before the fraudster ever calls in. Call Forward Check detects when calls have been secretly diverted, a common trick to intercept OTPs or recovery messages.
Together, they turn your contact centre from the weakest link into the strongest defence – protecting your agents from social engineering, your customers from takeover, and your brand from becoming the next headline.
1. Instant, in-call verification
Verify customers in seconds with MPM KYC Match, checking name, address, and date of birth directly against live mobile network records. No scripts, no security questions – just seamless, silent verification while you talk.
2. Stop impersonation before it starts
With SAFr Auth, authenticate the real SIM and device behind every call. Fraudsters can fake voices and data, but not a live network signal. Protect agents from social engineering and customers from identity theft.
3. Real-time account takeover defence
Detect hijacked numbers instantly with SIM Swap Check and Call Forward Check. Know if a caller’s SIM has been swapped or calls diverted before any account access or password reset takes place.
4. Fraud detection built into every interaction
By combining multiple network checks, XConnect spots red flags automatically – from synthetic identities to suspicious call patterns. It’s the intelligence layer your CRM can’t see but your fraud team needs.
5. Faster calls, happier customers
Cut handling time by removing repetitive verification steps. Agents get instant confidence in who they’re speaking to, and customers enjoy smoother, faster support without reading out codes or personal data.
6. Reduce operational cost and risk
Eliminate manual security checks, OTP costs, and lengthy investigations. Network-level verification runs automatically, protecting revenue while freeing agents to focus on service, not suspicion.
7. Protect vulnerable customers
APP Fraud Check identifies when a customer is being manipulated during a scam call – alerting you in real time so you can intervene before the money moves. Protecting customers becomes proactive, not reactive.
8. Build trust and brand reputation
Every secure interaction reinforces customer confidence. When callers know your agents can instantly verify them and spot fraud, loyalty grows – and so does your reputation for safety and reliability.
9. Proof, not promises
XConnect powers real-world fraud prevention across global banks and digital platforms. The same technology now protects call centres, reducing fraud losses and call times while increasing trust. See it in action – and prove the value yourself.
Protecting customers, empowering agents, securing every call
XConnect is redefining how call centres protect, verify, and engage their customers. By harnessing the intelligence built into every SIM and eSIM, we turn the mobile network itself into a live, tamper-proof source of truth – verifying callers, detecting fraud, and authenticating interactions instantly and invisibly.
This isn’t just another fraud layer – it’s a complete shift in how contact centres stop impersonation and build lasting confidence. From detecting SIM swaps and call forwarding to authenticating callers silently in real time, XConnect protects both your customers and your agents without slowing the conversation.
The result? Faster verification, fewer fraud losses, and customers who trust every call they make. In an environment where every interaction matters, XConnect delivers the two things that define great service – security and simplicity – turning protection into a competitive advantage.
Partners
XConnect works with the industry’s leading Identity vendors. Be part of our exclusive partner network and add best-in-class mobile identity services to your portfolio
Operators
Already on six continents, we’re on a mission to provide truly global mobile identity coverage, Unlock your network’s potential by working with XConnect.