Trust every call – transform conversations with real-time mobile intelligence
Call centres are where trust is built – or broken. Every second matters, and every caller could be a customer in need or a fraudster in disguise. Agents must deliver fast, frictionless service while keeping sensitive data and accounts secure – an impossible task without the right signals.
XConnect transforms that experience. Our mobile intelligence solutions – including Number Verify, Call Forward Check, SAFr Auth, and SIM Swap Check – give call centres live, network-level insight into who’s really on the line. We verify callers silently, detect spoofing, SIM swaps, and call forwarding in real time, and authenticate genuine customers without a single extra step for the agent or the user.
The result? Faster call handling, fewer fraud losses, and total trust in every conversation. XConnect helps call centres deliver the security banks demand, the speed customers expect, and the simplicity agents need – all in one seamless experience.
Increase in high-risk calls into US call centres
0%
Transunion
Of suspicious calls harvesting data for attacks
0%
CCA-Global
Of fraud cases with a call centre touchpoint
0%
CCMA
The call centre dilemma: faster service, higher risk.
We solve it. In real time
Customer trust is built one call at a time – and broken just as quickly. For banks, insurers, and service providers, the call centre is both a lifeline and a weak link. Fraudsters exploit human empathy, spoof numbers, and trick agents into giving away access, while genuine customers wait on hold answering outdated security questions. Every extra second drives cost and frustration. Every missed signal invites fraud. Here’s what’s really happening – and how XConnect fixes it.
Social engineering that never stops
Fraudsters no longer guess passwords – they charm, coerce, or impersonate. AI-generated voices, spoofed numbers, and bribed insiders make call centres a perfect entry point for account takeovers. XConnect stops this at the network layer, verifying that every call really originates from the customer’s SIM – not a spoofed or forwarded number.
Friction that ruins experiences
Agents spend up to two minutes asking scripted security questions customers hate. It wastes time and patience. With XConnect’s live mobile intelligence – including Number Verify and SAFr Auth – callers are verified silently before they even reach an agent, cutting handling times and keeping service fast and effortless.
Fraud that slips through the cracks
Spoofed CLIs, SIM swaps, and call forwarding are invisible to traditional defences. XConnect’s real-time network checks reveal them instantly, flagging high-risk calls before any sensitive information is shared. Agents see a clear green, amber, or red signal – and act accordingly.
Compliance without complexity
Manual verification scripts slow agents down and create audit headaches. XConnect’s mobile identity data provides verifiable, timestamped results that meet global compliance and SCA requirements without recording sensitive information.
A better experience for everyone
The right customer should never feel punished for someone else’s fraud. XConnect replaces interrogation with instant trust – faster authentication, safer conversations, and happier customers who actually want to call again.
Turn every call into a trusted connection. With XConnect, you don’t just reduce fraud – you redefine what safe, seamless service feels like.
Turning the SIM into your strongest line of defence
The SIM – or eSIM – isn’t just a piece of plastic. It’s a live, verified identity key sitting in every investor's phone. XConnect turns that into your competitive edge.
Traditional KYC tools rely on uploads, forms, and databases that fraudsters can fake. The SIM can’t. It’s unhackable, unspoofable, and always current, providing real-time truth about who’s on the other side of the screen.
By combining the power of the SIM with live mobile operator data, XConnect gives cryptocurrency platforms instant clarity – confirming investor identity, matching details, and completing KYC and AML checks in milliseconds.
This isn’t just better security. It’s a measurable business upgrade:
- Higher conversions – players verified in-flow, without dropping out.
- Fewer bonus abusers – detect synthetics and duplicates before they play.
- Lower churn – effortless re-verification keeps genuine players in-game.
- Broader reach – onboard younger, thin-file players who prove their reliability through mobile account tenure and payment history.
Every SIM carries a live story about the trader behind it. XConnect helps you read it – instantly, securely, and profitably.
MPM KYC Match – verification that drives trust and transaction value
For crypto platforms, KYC isn’t just a regulatory hurdle – it’s the difference between trusted growth and reputational risk. MPM KYC Match transforms compliance from a cost centre into a performance engine, turning live mobile intelligence into verified users and cleaner transactions.
By connecting directly to mobile network operators, MPM KYC Match verifies that every wallet belongs to a real, traceable person – matching name, address, and date of birth against live subscriber records. The process happens in real time, behind the scenes, giving you instant, accurate KYC and AML checks without disrupting onboarding.
The impact is immediate: faster conversions, fewer false rejects, and higher retention. Fraudsters using synthetic or duplicate profiles are filtered out before they ever hit your platform, while legitimate traders sail through. Verified users trust your platform more, trade more, and stay longer.
Built for a mobile-first financial world, MPM KYC Match replaces unreliable document uploads and spoofable data with verified, network-sourced truth. It delivers compliant onboarding at scale – proving that in crypto, security and growth can move at the same speed.
Next-level Authentication - SAFr Auth Protects platforms and traders
What if there was something better than 2FA? Better than biometrics and Passkeys? Fast, invisible, incontrovertible proof of identity?
SAFr Auth transforms how users access their crypto wallets and exchanges – no codes, no apps, no delays. It’s a patented SIM-based authentication solution that replaces outdated SMS OTPs with a seamless, fraud-proof experience built for digital assets.
SAFr Auth delivers:
- Frictionless login – users authenticate instantly without codes or push notifications, keeping high-value traders in flow.
- Phishing-proof security – powered by live mobile network data, immune to fake sites, SIM swaps, and man-in-the-middle attacks.
- Trust at scale – recognise verified users and high-volume traders instantly, reducing friction while boosting loyalty.
- Lower costs, higher security – eliminate expensive OTP delivery fees and legacy authentication tools in one move.
Fast, invisible, and impossible to fake – SAFr Auth brings trust and speed together for the crypto economy.
Age Verify – keeping crypto trusted and responsible
Age verification is now a critical requirement for crypto platforms seeking licences or mainstream banking partnerships. Traditional checks are slow, intrusive, and easy to evade with VPNs or falsified documents. Age Verify fixes that, using real-time mobile network data to confirm age instantly – no uploads, no delays, no loopholes.
Built directly on verified operator signals, Age Verify silently confirms that each user meets legal age thresholds before onboarding. It integrates seamlessly with KYC flows, and never interrupts the customer experience. For exchanges, wallets, and DeFi apps alike, it delivers the proof regulators demand and the privacy users expect .
Account takeovers – how fraudsters become your traders
In crypto, every major breach starts with one weak link – the phone number. Once a fraudster takes over a user’s SIM, they own everything: wallet logins, 2FA codes, withdrawal approvals, even exchange support interactions. The result is hijacked accounts, drained balances, and damage that no reimbursement can undo.
SIM Swap Check from XConnect stops this before it happens. Operating at network level, it detects live SIM changes through direct operator data and feeds that insight straight into your fraud systems. If a SIM has been swapped, you know instantly – allowing you to block access, delay withdrawals, or trigger step-up verification before any assets move.
That same visibility protects against Call Forward fraud, the quieter but equally dangerous attack where criminals redirect a user’s incoming calls – including OTPs and recovery messages – to their own device. Call Forward Check identifies these diversions in milliseconds, preventing fraudulent access long before the damage is done.
Together, these network-level defences give crypto platforms what they’ve always lacked – live, verified mobile intelligence that prevents account takeovers, keeps assets secure, and protects user trust without adding friction.
1. Instant, in-flow verification
Onboard verified users in milliseconds with MPM KYC Match, matching name, address, and date of birth directly with mobile network data. No uploads, no selfies, no drop-offs – just seamless registrations, faster funding, and higher conversion.
2. Fraud blocked before it starts
Detect duplicate, synthetic, or stolen identities by linking accounts to verified SIMs. You’ll stop wallet takeovers, bot-driven sign-ups, and airdrop abuse before they happen – it’s much harder to fake a network signal than a photo ID.
3. Real-time account takeover protection
With SIM Swap Check and Call Forward Check, spot hijacked numbers and diverted OTPs before funds move or accounts are drained. It’s live, tamper-proof network intelligence – not guesswork.
4. KYC and AML, done right
Stay aligned with FATF, MiCA, and global crypto regulations. XConnect’s solutions deliver auditable, KYC and AML checks that satisfy regulators and protect your exchange from fines or de-banking.
5. Convert faster, keep more
Friction kills sign-ups. SAFr Auth replaces clunky OTPs and password resets with instant, SIM-based authentication – keeping verified traders in-flow and reducing churn. Every login becomes as fast as the trade itself.
6. Reach thin-file and global users
Credit history isn’t global – mobile data is. Verify unbanked or thin-file users through mobile tenure and activity to expand your reach, boost liquidity, and onboard new demographics fast.
7. Cut operational cost and complexity
Eliminate manual KYC reviews, SMS OTP fees, and unreliable database lookups. Mobile identity checks run automatically in the background, saving money while increasing speed, accuracy, and compliance confidence.
8. Build trust and loyalty
When traders know their assets are protected by real-time, network-level security, they trade more and stay longer. Mobile identity builds confidence through transparency – and confidence builds lifetime value.
9. Proof, not promises
Our deployments show measurable uplifts in conversion, LTV, and fraud reduction across top-tier crypto platforms. Mobile identity doesn’t just protect your exchange – it powers its growth. Try a POC and see the numbers for yourself.
Not just fraud prevention – you’re building trust that keeps traders trading
XConnect is redefining how crypto platforms protect, verify, and engage their users. By harnessing the intelligence built into every SIM and eSIM, we turn the mobile network into a live, tamper-proof source of truth – verifying identity, detecting fraud, and authenticating traders instantly and invisibly.
This isn’t just another layer of security – it’s a complete shift in how exchanges stop fraud and build user confidence. From blocking SIM swap attacks and synthetic accounts to verifying users silently in real time, XConnect keeps every wallet secure without disrupting the trading experience.
The result? Faster onboarding, safer withdrawals, and traders who genuinely trust your platform. In a market where every second, every trade, and every login counts, XConnect delivers both security and simplicity – the two things that make users stay.
Partners
XConnect works with the industry’s leading Identity vendors. Be part of our exclusive partner network and add best-in-class mobile identity services to your portfolio
Operators
Already on six continents, we’re on a mission to provide truly global mobile identity coverage, Unlock your network’s potential by working with XConnect.