The payment processing company was seeing a growing number of transactions involving luxury goods and big-ticket items moving online during the pandemic. These items would normally be purchased in-store directly from a retailer.
The challenge was to find new tactics and data points for identifying a consumer and validating a transaction quickly and with minimum disruption to the purchaser. It wanted to increase the depth of its anti-fraud processes without impacting its eCommerce retailers’ customer experience.
With no background in telecoms or numbering intelligence, the payment processing company needed to understand the potential of using global numbering intelligence to identify and validate purchases and enhance its existing data sets. It needed an expert in telecoms data management and apply it to solve a variety of challenges, not just new data sets.
The payment processing company needed a partner that could understand its needs and develop a solution that would not add complexity to its operations while increasing its anti-fraud capabilities. It chose XConnect because the team was able to help it build a business case for using global numbering intelligence and provide support end-to-end.