Fabio Bottan, Senior Messaging Specialist at Arelion explains, “In the beginning it was easy, the traffic pointed in one direction. But, when we started full country coverage, the problems began. We were seeing traffic submitted to us failing, even though it was pointing at Arelion, and we had to find the reason why and discover a solution to ensure delivery for our customers.”
On investigation, Arelion found a lot of the issues were related to numbers ported out from Arelion to MVNOs, so it needed to find a way to identify these numbers in order to terminate the messages correctly.
The team examined a number of solutions but they didn’t completely solve the problem and were costly. They were aware of the XConnect solution from previous discussions and decided to re-engage with the XConnect team, to investigate whether they could help tackle the challenges they were facing.