Our team

Our team of world renowned routing and number portability experts have 100s of years of experience designing and operating telephone number database services globally

Eli Katz CEO and Founder XConnect

Eli Katz

CEO & Founder

Eli is the founder and CEO of XConnect. He has led the strategic direction of the company since 2005 when it launched its Interconnection and Number Registry services, through to the Number Information Services the company provides today.

Eli is the co-founder and Chairman of the UK’s IP communications industry body, the Internet Telephony Service Providers’ Association (ITSPA). ITSPA aims to promote competition and self-regulation, encouraging the development of a flourishing and innovative IP communications industry in the United Kingdom.

Before founding XConnect, Eli was Managing Director of Telco Global from its inception in 1996 to 2003. He was instrumental in driving the telecoms, Internet and mobile services provider’s rapid growth to one million customers and £250 million in annual revenue. He also was a key player in the IPO of Telco Global’s U.S. parent company.

This experience has led to Eli’s focus on establishing XConnect as the leading trusted global provider of Number Intelligence, with a relentless drive to ensure quality and service excellence for our customers. He holds various patents in the USA, UK and Europe in the areas of Enum, fraud and number registry optimisations and was recognised in the 2009 Global Telecoms Business’s 40 under 40 Award.

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Tim Ward. XConnect. VP Number Information services

Tim Ward

VP Number Information services

Tim joined XConnect in November 2016 to lead the Number Information Services division, with responsibility for sales, marketing and product management, launching a range of innovative services for applications, messaging and interconnect providers that set new standards for access to network, service and user information.

Tim has over 30 years of experience in technical, sales and marketing roles across the telecoms industry including NET, Sonus Networks, and most recently with Neustar where he managed their relationship with the GSMA and their market leading PathFinder portability and service discovery registry.

He is passionate about establishing a level playing field across the industry, with a common set of standards to ensure the highest quality of service. He sees XConnect playing a pivotal role in this and, as such, works with key industry stakeholders and bodies such as MEF and GSMA to drive this agenda forward.

Neil Cohen. XConnect. Director of Finance

Neil Cohen

CFO & Board Director

Neil joined XConnect as Director of Finance in April 2007. He has over 25 years’ experience of leading finance departments across a range of industries, where he has always put strong financial reporting and control mechanisms into operation.

Prior to XConnect, Neil was the Finance Director at the UK subsidiaries of Destia Communications and Viatel. He helped take the Viatel subsidiary into private ownership in 2001 and guided the new entity, Telco Global Communications, through a period of rapid growth, to revenues of £250m. This then led to its sale to OneTel, Centrica, three years later.

While at the leading broadcast equipment vendor, Mitcorp, he established new business divisions which were key to driving the company’s growth. Neil has used this experience to help develop XConnect from a number registry service provider, into establishing its successful Number Information Services business, to ensure it has the solid foundations for continued growth.

Susan Duker CIO XConnect

Susan Duker

Chief Information Officer

Susan is responsible for the Systems and Software Engineering teams at XConnect who build and deliver the scalable, robust and secure technology that supports our Number Information Services.

Susan joined XConnect in 2008, bringing over 15 years of telecoms experience to the company. Prior to XConnect, she was the manager of the VoIP Engineering Team and the NOC at Kayote Networks, a leading VoIP company providing expertise in SIP and other VoIP protocols.

Susan led the project for XConnect’s companywide ISO 27001: 2013 certification that was first awarded in January 2020. It’s a continuous process to ensure we all follow the appropriate procedures to keep data and information secure across the business and we’re proud to be recertified again in 2021.

Simon Freeman. XConnect. Director of Service Management

Simon Freeman

VP Operations

As head of commercial operations, Simon leads the teams responsible for the on-boarding and the ongoing management of our customers, across both our voice and number information services.
Simon has been a member of the XConnect team since 2007.

He has vast experience in the telecoms industry, including at IDT as a trading specialist, and for its subsidiary, Toucan, as product manager responsible for fixed and mobile line rental. Following this he joined THUS plc as product manager for broadband services.

Before moving into telecoms Simon worked for Shell International’s web development group as an Intranet webmaster and also worked on the early iterations of shell.com, with a specific focus on search engine optimisation.

As well as being a product expert, Simon is passionate about ensuring we always deliver a top quality service for our customers.

Myer Luknar XConnect Director of Information Technology

Myer Luknar

vp mis

Myer joined XConnect in 2006 and has almost 30 years’ experience in telecoms and number information systems development, including cloud-based CRMs, billing, provisioning and reporting systems using AWS, Google Cloud, Microsoft Azure and recently adapting systems to support Multi Factor Authentication.

Prior to joining XConnect, Myer was Head of Solutions for TalkTalk Ltd (owned by Carphone Warehouse), where he built large scale systems from the ground up to support a business with over £1bn revenue and two million customers.

Earlier in his career, while serving as Director of IT at Viatel and Telco Global, Myer managed a European Wide team of over 120 staff in both Development and Operations.

Myer has used this experience to build a bespoke and feature rich rating system for XConnect which gives us the opportunity to provide flexible and tailored services to our customer base.

Myer holds a First Class Honours degree in Computer Engineering from Imperial College of Science in London.

Andy Cooper is an expert in HLR Lookup, Number Portability Lookup and Global Number Range services

Andrew Cooper

Head of Technical solutions

Andy joined XConnect in 2008 as Head of Technical Solutions, where he manages product development and pre-sales support.

Andy has over 30 years’ experience in telecoms with roles in sales support, product development, engineering and operations. Andy’s previous companies include Interoute Communications, Level 3, Cisco and Cable and Wireless.

His product expertise is second to none and Andy uses all of his experience to manage our supplier relationships, as well as keep on top of the latest developments globally across our portfolio of solutions. He also works with Simon’s team to determine the best fit solutions for customer requirements.

Bruce Pollendine. XConnect. Director of Sales and Business Development EMEA

Bruce Pollendine

Director of Sales and Business Development EMEA

Since rejoining XConnect in April 2018, Bruce has taken responsibility for building and managing the European Number Information Services business. Bruce originally joined XConnect in 2009 and was responsible for successfully developing the voice business in the Northern European region. Bruce has 25 years’ experience of Sales and Business Development in the Telecommunications and Software Markets, across Europe.

His experience spans initiating start-up activities for small VC funded organisations through to running a Software Business for a major Computer Software organisation. Bruce was educated to the degree level in Electronics whilst serving in the Royal Air Force. 

Graham Sims XConnect

Graham Sims

European Sales Director

Graham joined XConnect in June 2019 from running a successful consultancy business. He has held leading commercial positions across companies in Telecommunications, Wireless Networking, IPTV and Storage markets.  

With over 20 years of Business Development experience in International markets focusing on EMEA and North America, Graham has been at the commercial forefront of emerging technologies, having worked with or for organisations including, Microsoft, Cisco, Amino, Airties, Motorola,  Intel, IBM, Netgear, Nokia, Huawei and Apple.

Henri Shone

Henrietta Shone

VP Marketing

Henri joined XConnect in September 2020. She has extensive experience in developing and delivering the marketing strategy for B2B technology and telecoms firms, in both start up and well established global businesses. 

As well as running the in house marketing, she has also worked agency-side, managing the EMEA PR and marketing for large US Unicorn tech firms. 

 

Latest Blogs

Data Management as a Service: Removing the complexities of managing multiple data sources so you can focus on your core business

A global Communications Service provider (CSP) that needed to query large amounts of data to help with accurate and efficient voice traffic routing and A2P message delivery, was looking for a cost-effective solution that would help it to avoid the additional head count, regulatory and cost challenges it would incur if it had to manage everything in house.

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