HGC has reduced disputes to almost zero by deploying XConnect’s high-quality data to validate A-Numbers
With workforce optimisation high on the agenda of most contact centres, a cloud contact centre provider was looking for a way to help its customers be more efficient in their outbound calling activities having calculated that it cost, on average, £20 for every call an agent made, whether it was successful or not.
BICS and XConnect work together to mitigate OBR surcharges and strengthen anti-fraud offerings.
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