With workforce optimisation high on the agenda of most contact centres, a cloud contact centre provider was looking for a way to help its customers be more efficient in their outbound calling activities having calculated that it cost, on average, £20 for every call an agent made, whether it was successful or not.
A UK-based voice carrier needed a way to rapidly protect its margins from surcharges based on invalid A-numbers. As significant increases in surcharges came to the UK, it had to find a solution for validating A-numbers in weeks, not months.
Trust and Resilience in Mobile: Optimising Voice and Messaging Services with Global Number Intelligence
A European Mobile Network Operator (MNO) was looking for a way to protect its margins while delivering an optimised experience for customers.
Data Management as a Service: Removing the complexities of managing multiple data sources so you can focus on your core business
A global Communications Service provider (CSP) that needed to query large amounts of data to help with accurate and efficient voice traffic routing and A2P message delivery, was looking for a cost-effective solution that would help it to avoid the additional head count, regulatory and cost challenges it would incur if it had to manage everything in house.
Telia Carrier, the world leading fibre backbone operator, has recently stepped into the A2P messaging market, providing a high quality, secure hub for aggregators and enterprises to terminate messages to all Telia Company affiliate networks.