Creating Competitive Advantages in CPaaS: Enhancing Numbering Intelligence to Optimise User Experiences
One CPaaS provider was looking for a way to increase satisfaction across its customer and partner base, from application developers within enterprises through to end users, and approached XConnect to see how enhancing its number intelligence could help.
In a challenging voice market, carriers need to take every opportunity to maximise the potential of every minute on their networks. As Origin Based Rating (OBR) is implemented in more countries, carriers are looking for a solution that quickly enables them to take control of their traffic and give them predictable margins.
For all the talk about transformation in our industry, it took a global pandemic to really push organisations to reflect and evaluate how they move forward in a challenging market.
Case Study: A pan-European voice carrier selected XConnect to help it reduce costs and increase margin using global number intelligence. The carrier was looking for a way to combat decreasing margins and optimise operations.
Case Study: A Tier 1 global voice carrier selected XConnect to help it combat voice fraud across its international wholesale network and prevent the margin erosion that it was causing.