Maximising Agent Resources by Pre-Validating Numbers: An Efficient Solution for Cloud Contact Centres
With workforce optimisation high on the agenda of most contact centres, a cloud contact centre provider was looking for a way to help its customers be more efficient in their outbound calling activities.
In 2021, XConnect experienced substantial growth, servicing almost 20 Billion queries across our Tier 1 A2P, MNO and Carrier customers, which include some of the largest global players in the voice and messaging industries.
A UK-based voice carrier needed a way to rapidly protect its margins from surcharges based on invalid A-numbers. As significant increases in surcharges came to the UK, it had to find a solution for validating A-numbers in weeks, not months.
A strange thing happened on Monday evening when Facebook, Instagram and WhatsApp all went offline…
Trust and Resilience in Mobile: Optimising Voice and Messaging Services with Global Number Intelligence
A European Mobile Network Operator (MNO) was looking for a way to protect its margins while delivering an optimised experience for customers.