HGC has reduced disputes to almost zero by deploying XConnect’s high-quality data to validate A-Numbers
With workforce optimisation high on the agenda of most contact centres, a cloud contact centre provider was looking for a way to help its customers be more efficient in their outbound calling activities having calculated that it cost, on average, £20 for every call an agent made, whether it was successful or not.
BICS and XConnect work together to mitigate OBR surcharges and strengthen anti-fraud offerings.
Customers delivering voice and A2P messaging traffic benefit from direct and optimised routing, delivery assurance and enhanced customer experience in even more markets
Status Live and Route Live provide HLR insights for mobile phone numbers to save costs, guarantee quality and eliminate risk from high value transactions
Cooper House
316 Regents Park Road
London N3 2JX
United Kingdom
Tel: +44 (0) 20 8371 4800
Email: info@xconnect.net
