Unbeatable support

Our comprehensive support services don’t just oversee our INDEX™ platform’s availability and performance, but also the quality of its data.

Introducing our customer support services

XConnect’s customer support services go far beyond simply maintaining around-the-clock connectivity and availability for essential number portability information. We also continuously improve the quality, accuracy and coverage of the data stored on our INDEX™ platform.

Five 9s of availability

Five 9s of availability

Our comprehensive, real-time support services enable our INDEX™ platform to offer industry leading service levels, uptime and availability.

Data quality support

Data quality support

If a customer isn’t seeing the expected results from data hosted in our INDEX™ platform, our support teams will investigate and resolve any issues.

Data supplier management

Data supplier management

Our support team forges strong working relationships with the central databases and industry groups providing number portability information, so problems can be resolved more quickly and effectively.

Why XConnect for Customer Support Services?

Unrivalled expertise

Unrivalled expertise

We have a decade of experience managing number portability administration across Europe.

Continuous support

Continuous support

XConnect provides 24×7 real-time customer support around the world.

No heavy-lifting

No heavy-lifting

Easy data access with no concerns over storage, management, integration or compliance.

XConnect